Cancellation Policy

For Courses lasting up to one week and shorter

Courses can be cancelled up to 7 days before it is due to start.

A full refund is given when cancelled 14 days prior to the start date, minus a cancellation charge of 15 Eur for each place booked.

When cancelled up to 7 days in advance a 50% refund is given, plus a cancellation charge of 15 Eur for each place booked.

Less than seven days in advance no refunds are given.

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For Multisession Courses

Courses can be cancelled up to 14 days before it is due to start.

A full refund is given when cancelled 28 days prior to the start date, minus a cancellation charge of 35 Eur for each place booked.

When cancelled up to 14 days in advance a 50% refund is given, plus a cancellation charge of 35 Eur for each place booked.

Less than fourteen days in advance no refunds are given.

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For All Courses

Should you wish to be transferred to a future course the same policy applies unless we can find a replacement for your seat and we will only charge you the relevant cancellation charge for administrative purposes.

Please note that special offers or discounts cannot be transferred to another course.

We are unable to give a refund or offer a transfer to another course in case of illness or for any other reason you might be unable to attend.

Visual Hub reserves the right to cancel a course if the required number of places has not been filled. In the unlikely event that we have to cancel a course a full refund or transfer is offered.

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For Gift Vouchers purchased for Open-Dated Courses or Values

For Open-Dated Courses or Values only, if you wish to cancel your Gift Certificate, you can do so within 2 weeks from purchase, minus a 15 Eur administration fee. After 2 weeks, we can offer you a 50% refund minus a 15 Eur administration fee

For further information please call the office on +43 6765416766 or send us an email.

© Visual Hub, Vienna, 2016